3399 bdt Privacy Policy

1 Introduction and Scope

3399 bdt (https://3399bdt.cam) is an online gaming and betting platform operated for users in Bangladesh. When you use our services, you provide certain personal information, and it is our responsibility to ensure that information is kept secure.

This Privacy Policy ("Policy") applies to 3399 bdt's website, mobile application, and other digital services. This Policy tells you what types of information we collect, why we collect it, how we store it, and what rights you have over your information.

By continuing to use 3399 bdt's services, you are considered to have accepted the terms of this Policy. Other matters relating to use of our services are described in detail in our Terms and Conditions, which apply together with this Privacy Policy.

2 Types of Information Collected

3399 bdt collects two types of information: information you provide directly and information collected automatically.

2.1 Personal Information Provided Directly

During account registration and the verification process, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• National ID (NID) or passport number — for identity verification
• Residential address
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

Information collected automatically while you use the 3399 bdt platform:

• IP address and device identification information
• Browser type, version, and language settings
• Session logs: login time, idle time, and logout time
• Game history: bet amounts, games played, win and loss records
• Financial transaction details: deposit and withdrawal history
• Behavioural data collected through cookies and similar tracking technologies

2.3 Information We Do Not Collect

3399 bdt never stores your password in plain text. We do not store card numbers, OTPs, or PINs. When a transaction is completed through a mobile banking service, only the transaction confirmation number and amount are recorded.

3 How Information Is Collected

3399 bdt collects user information in the following ways:

3.1 Registration and Verification Forms

Information you fill in directly during account opening and the identity verification (KYC) process is sent to our servers through secure channels.

3.2 Platform Usage Logs

When you use the 3399 bdt website and app, our servers automatically generate a log of your activity. This information is used primarily for security monitoring and service improvement.

3.3 Financial Transaction Processing

During deposit and withdrawal processes, transaction-related information is sent to 3399 bdt from the payment gateway or mobile banking provider (such as bKash, Nagad, Rocket, Upay, or bank transfer). This information is used only to verify transactions and prevent fraud.

3.4 Support Communications

When you contact our support team via 24/7 live chat or email, records of those conversations may be stored. This helps ensure service quality and allows us to resolve the same issue more quickly in the future.

4 Purpose of Using Information

3399 bdt uses your information only for the following specific purposes:

4.1 Account Management and Verification

Your information is used to create, manage, and secure your account. Age verification (21+) and identity confirmation are part of this process.

4.2 Financial Transaction Processing

Your payment information is essential for processing deposits, withdrawals, and bonuses. This information is also required to verify the minimum deposit limit of ৳500 and withdrawal limit of ৳800.

4.3 Customer Support

Your information is used to resolve issues, recover accounts, and handle complaints. Our team has access to your information within defined limits in order to provide support in Bengali and English 24/7.

4.4 Security and Fraud Prevention

Information is analysed to detect and prevent account hacking, creation of multiple accounts, use of false identities, and other fraudulent activity.

4.5 Responsible Gaming

Your gaming behaviour is monitored under our Responsible Gaming policy. If signs of excessive betting or addictive behaviour are observed in a user, we may take the necessary steps.

4.6 Service Improvement and Personalisation

Based on your preferred game categories and betting habits, we may inform you about relevant bonuses and promotions. If you have not given consent for this, you can opt out at any time.

5 Data Storage and Security

5.1 Retention Period

Your information is retained while your 3399 bdt account is active and for a defined period after the account is closed. Financial transaction records and identity verification information are generally retained for a longer period.

5.2 Technical Security Measures

3399 bdt uses the following technologies to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transferred between your browser and our servers is encrypted
• Password hashing — no password is stored in plain text
• Firewall and intrusion detection system
• Database encryption and regular security audits
• Two-factor authentication (OTP) option

5.3 Staff Access Controls

3399 bdt staff are granted access to specific information only as needed. All staff are bound by confidentiality agreements and are trained in data protection.

6 Sharing Information with Third Parties

3399 bdt never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

6.1 Payment Service Providers

Information required to verify transactions is shared with bKash, Nagad, Rocket, Upay, and banking institutions for processing deposits and withdrawals. This information is used only for the relevant transaction.

6.2 Game Software Providers

Technical information may be exchanged with our game studio partners, including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe, for the purpose of running games. They also follow their own privacy policies.

6.3 Legal Obligations

Information may be provided in response to lawful requests from government authorities or law enforcement agencies under the laws of Bangladesh. Only the information legally required will be provided in such cases.

6.4 Marketing Restrictions

Your personal information is not shared with any marketing agency or advertising network. Where third-party analytics are used, data is kept fully anonymised.

7 Cookies and Tracking Technology

7.1 Use of Cookies

The 3399 bdt website and app use cookies and similar technologies. Cookies are small text files stored on your device that help the platform recognise you and remember your preferences.

7.2 Types of Cookies

• Essential cookies: Required to maintain login sessions and carry out security checks — these cannot be disabled
• Functional cookies: Remember your language preference, screen settings, and similar choices
• Analytics cookies: Used to understand which parts of the site are used most; all data is anonymised

7.3 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent login and secure transactions from working. For the mobile app, permissions can be managed from the device's app settings.

8 User Rights

You have the following rights regarding your own information on the 3399 bdt platform:

8.1 Right to Access

You can view your stored information by logging into your account. For detailed information, a request can be made to our support team.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. A verification process must be followed to change your name, contact number, or address.

8.3 Right to Deletion

When closing your account, you can request that your information be deleted. However, financial transaction records and information that must be retained by law will be kept for a defined period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. This will have no effect on your account or use of the service. Messages related to support, transactions, and security will continue.

8.5 Right to Lodge a Complaint

If you have any concerns or complaints about how your information is used, contact the 3399 bdt support team directly. To learn more about us, visit our About Us page.

9 Privacy of Minors

3399 bdt is strictly for individuals aged 21 and above. Opening an account or using the service is strictly prohibited for anyone under the age of 21.

Age verification is mandatory during registration. If a user is found to have created an account using a false age, the account will be cancelled immediately and the associated information will be deleted.

We do not knowingly collect or store information from any minor. If a child or teenager has accidentally provided information, parents or guardians should contact us and we will take prompt action.

10 Policy Changes

3399 bdt may update or change this privacy policy at any time. For important changes, we will notify you in the following ways:

• A notification will be sent to the email or mobile number registered to your account
• You will be asked to acknowledge the updated policy at your next login
• The "Last Updated" date at the top of this page will be changed

If you continue using the platform after the updated policy is published, it will be considered that you have accepted the new policy. If you do not agree to the changes, please request to close your account.

11 Contact

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact us through the channels listed below: