3399 bdt Terms and Conditions
This document sets out all the conditions for using the 3399 bdt platform. Please read it carefully before opening an account.
General Provisions and Applicability
These Terms and Conditions ("Terms") apply to the 3399 bdt platform and all services operated under it. By visiting the website, creating an account, or using any service, a member is considered to have fully accepted these Terms.
These Terms may be updated from time to time. Continuing to use the platform after an updated version is published will be treated as acceptance of the new Terms. It is every member's responsibility to check this page regularly.
Account Registration and Verification
When registering on 3399 bdt, members must provide accurate and complete information. Each person may create only one account — creating multiple accounts is strictly prohibited and may result in all accounts being closed.
2.1 Registration Details
- Full name: The correct name as shown on your National ID card or passport must be provided.
- Mobile number: An active mobile number belonging to the member must be provided, as it will be used for OTP verification.
- Date of birth: Providing an incorrect date of birth may cause problems during account verification.
- Email address: An active email address that can be reached for communication must be provided.
2.2 Identity Verification (KYC)
3399 bdt reserves the right to verify a member's identity at any time. A National ID card, passport, or other government-issued document may be requested for verification. If the required documents are not submitted on time, the account may be temporarily restricted.
Age and Eligibility Requirements
To participate in all casino games and betting activities on 3399 bdt, members must be 21 years of age or older. If an underage person is found during account verification, the account will be closed immediately and all balances may be forfeited.
3.1 Residency Eligibility
Members must register from a country or region where online gaming is legal for personal use. Using the platform from a region where such services are not permitted is entirely at the member's own risk.
Deposit and Withdrawal Rules
All financial transactions on 3399 bdt are processed through secure SSL encryption. Transactions must be made using a payment method registered in the member's own name — using a third party's account is strictly prohibited.
4.1 Accepted Payment Methods
The following methods are supported for deposits and withdrawals on 3399 bdt:
- bKash — Bangladesh's most widely used mobile banking service.
- Nagad — the digital financial service of Bangladesh Post Office.
- Rocket — mobile banking from Dutch-Bangla Bank.
- Upay — digital wallet service from UCB Bank.
- Bank Transfer — major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
4.2 Limits and Processing Times
| Transaction Type | Minimum Amount | Processing Time |
|---|---|---|
| Deposit | ৳500 | Instant |
| Withdrawal | ৳800 | 5–30 minutes |
4.3 Withdrawal Conditions
- The account must be fully verified before a withdrawal request can be made.
- Withdrawals must be made through the same method used for the deposit — withdrawals via a different method may be restricted.
- Wagering requirements must be met before withdrawing from a bonus balance (see Section 5).
- 3399 bdt reserves the right to temporarily hold withdrawals in cases of suspected suspicious activity.
Bonus and Promotion Terms
All bonuses and promotions on 3399 bdt are offered subject to specific conditions. Accepting a bonus will be considered acceptance of the associated terms.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw the bonus, the bonus amount must be wagered 20 times. Example: a ৳1,000 deposit receives a ৳1,000 bonus — total balance ৳2,000; ৳1,000 × 20 = ৳20,000 must be wagered before withdrawal.
5.2 General Bonus Rules
- A second bonus cannot be activated while another is active — the wagering on the previous bonus must be completed first.
- Bonuses may only be used in the member's own account; transferring a bonus is strictly prohibited.
- If it is proven that a member is using bonuses to exploit specific games or bets (bonus abuse), the bonus will be forfeited.
- 3399 bdt reserves the right to modify, suspend, or cancel any bonus programme at any time.
- Each promotion has a set validity period; unused bonuses will be automatically cancelled after the period expires.
Game Rules and Betting Regulations
All games on 3399 bdt — slots, live casino, sports betting, fishing games, and others — follow specific rules. The rules for each game are detailed on that game's page.
6.1 Game Results
- All game results are determined by a Random Number Generator (RNG), which is impartial and verifiable.
- If a game is left incomplete due to a technical fault, the bet for that round will be cancelled and the amount refunded.
- If there is a dispute about a game result, the support team must be contacted within 72 hours.
6.2 Sports Betting
Odds for cricket, football, and other sports may change. If odds change after a bet is accepted, the odds at the time the bet was placed will apply. If a match is cancelled, the bet will be voided and the stake returned.
Account Security and Password
The responsibility for keeping an account secure rests primarily with the member. Do not share your login details (username and password) with anyone.
7.1 Password Policy
- Passwords must be at least 8 characters long and contain a combination of numbers and letters.
- It is advisable to change your password regularly and not to reuse the same password.
- If a password is lost, it can be recovered by sending an OTP to the registered mobile number.
7.2 Suspicious Activity
If you notice any unauthorised access or suspicious activity on your account, you must inform the 3399 bdt support team immediately. If you report it late, 3399 bdt will not be responsible for any resulting loss.
Prohibited Activities and Fraud
3399 bdt is committed to maintaining a fair and honest environment. The following activities are strictly prohibited:
- Creating multiple accounts to obtain bonus or promotion benefits.
- Using another person's account or allowing another person to use your account.
- Using any software, bot, or automated method to gain an unfair advantage in games.
- Making deposits or withdrawals from a third party's account.
- Using the platform for money laundering or any unlawful financial activity.
- Attempting to exploit a technical error in the system instead of reporting it.
- Harassing other members or behaving rudely towards the support team.
Privacy and Data Protection
3399 bdt treats the protection of members' personal data as its highest priority. Full details of how member data is collected, stored, and used can be found in our Privacy Policy.
9.1 Purpose of Data Use
- To verify accounts and confirm identity.
- To process transactions and ensure financial security.
- To provide customer support and resolve complaints.
- To inform members about relevant promotions and offers (subject to member consent).
Limitation of Liability
3399 bdt always endeavours to maintain service quality, but the service may occasionally be temporarily unavailable due to technical reasons. 3399 bdt will not be liable for any loss suffered by a member as a result.
10.1 Excluded Liability
- If a game or bet is left incomplete due to loss of internet connection.
- If a problem arises due to a fault in a third-party game or software.
- If a member is unable to access the service due to their own device or network.
- If a member provides incorrect information or allows a third party to use their account.
We recommend reading our Responsible Gaming Guide to develop responsible gaming habits.
Changes to Terms and Notification
3399 bdt reserves the right to change these Terms at any time. Members will be notified of significant changes via their registered email or SMS. Continuing to use the platform after changes have been made will be treated as consent to the new Terms.
11.1 Notification Methods
- The updated version will be published on this page of the website.
- A notification will be sent to the registered email address for significant changes.
- It is each member's responsibility to visit this page regularly and stay informed about any changes.
To learn more about 3399 bdt and the history and philosophy behind our service, visit the About Us page.
Contact & Complaint Resolution
If you have any questions or complaints about these terms, please contact the 3399 bdt support team. Our support is available 24 hours a day, seven days a week.
12.1 Contact Methods
- Live Chat: Instant support is available from any page on the website — in both Bengali and English.
- Email: [email protected] — for detailed complaints or inquiries.
12.2 Complaint Process
After a complaint is submitted, 3399 bdt will investigate and communicate a decision as quickly as possible. To ensure a proper investigation, the member must send relevant information and evidence to the support team.
For quick answers to common questions, visit our Frequently Asked Questions (FAQ) page — it contains answers to many questions.
Related Pages
The pages below will give you more information about your 3399 bdt experience.